Shipping and Handling
We endeavor to ship all orders within 24 hours of receipt. Orders placed over the weekend will be shipped the following Monday. Shipping charges are calculated based on USPS Priority. For orders over $100, US domestic shipping is free. This includes Hawaii and Alaska.
To calculate shipping on orders below $100, just add the items to your cart and then, on the upper left hand side, below the small green "Checkout" box, is a link that says Calculate Shipping. Follow the prompts to determine your total shipping cost.
Shipping Time
We are based in California. Shipping time will be anywhere between 1- 3 days from date of shipping, the closest to California naturally being the fastest.
International
We ship to select countries as can be seen by the drop down box when you select the Calculate Shipping option. Shipping is via the United States Postal Service, using their Priority Mail International service, which offers 6 to 10 average business day delivery to major destinations.
We also offer shipping via First Class Mail (Air Mail) with the United States Postal Service. Please be aware that this service, whilst more economical, offers limited tracking. You will receive the tracking number that is printed on the Customs Declaration form. This usually will allow the package to be tracked at http://usps.com - which normally will show receipt of package at the post office in the US and often, receipt in the foreign country. However this tracking is not guaranteed by the post office, and we cannot be held respoonsbile for packages lost by the postal service, either in the US or in your country.
We cannot be responsible for any customs charges or paperwork that may be required by them, nor any return shipping should the package be rejected. Please check with your own government departments regarding any possible additional taxes for customs or sales tax prior to ordering, as we do not have knowledge of these and therefor cannot be held resposible for any levies that may be imposed.
Return Policy
Please contact us before returning an item. We will refund you 100% of the price of the item however return shipping costs are the responsibility of the customer. Returns must be unopened and returned within 30 days of the delivery date.
Recycled Packaging
We re-use packaging to reduce waste. We ask that you do the same whenever possible.
Thank you for shopping at Raw and Order! |